Proactive Care – What’s that all about?

Proactive communications network care is nothing new.  It’s what we all would prefer to do every day to ensure everything runs optimally at our company, all of the time.  In reality, however, we’re all too busy fighting fires, upgrading software and equipment, setting up systems for new employees or simply dealing with the “issue of the day”.  Other than cloning ourselves or working 24 hours a day, proactive investigation and care is probably the first thing we put on our lists to deal with tomorrow.

Communication service providers are now offering proactive communications care as an ongoing, managed service to customers.  In essence, a 24-hour watch dog is monitoring your hardware and service to ensure everything is running optimally all of the time.  Some mistakenly compare this service to being similar to a security system.  However, a security system takes action when something goes wrong.  Proactive care is constantly monitoring your network and systems, and takes advanced measures to ensure nothing ever goes wrong.

Those companies that employ managed services such as proactive communications care are able to focus on the fundamental aspects of their job, and are freed from those miserable days (or weeks) of dealing with servers crashing or systems failing.  One could say that proactive communications care allows everyone to do their job better – and make each of our jobs a little more stress-free.

To learn more about proactive communications care, contact ETA.

Lundy Law Uses ETA to Make the Phone Ring… Differently

When the Lundy Law ads ran (e.g., "Call 1 800-Lundy-Law if you've been injured"), hundreds of new case calls came in.   The temporary call center manually took hundreds of messages each day and input them into the computer system.  The personnel and equipment cost the firm significant money per campaign.  The whole procedure turned out to be a painstakingly slow and painful response to an effective advertising campaign.

ETA worked to design a solution that would allow Lundy Law to receive and immediately dispatch several hundred calls per day to the correct personnel, automatically.  This required networking four of the firm's six offices together on a single system, so that staff from different local offices could all reach each other by dialing a four-digit extension.  The system incorporated call center features, economical VoIP technology, and forwarding and messaging capabilities; all while fitting Lundy Law with the most cost-effective hardware and carrier services for their business.

Lundy Law's system now accommodates up to 400 calls a day to the 1-800-LUNDYLAW number.  It requires no further auxiliary equipment or personnel, with minimal clerical intervention, and no waiting on the part of the caller.  The ad-hoc call centers were eliminated for good.

Months later, ETA was called upon again.  Lundy Law wanted to facilitate the firm's many clerical duties more cost-effectively, so it decided to outsource a percentage of its clerical functions to an off-shore company.  For this to work, however, the off-shore employees had to be as accessible as their local in-house counterparts.  Within two-weeks, ETA added the off-shore company to the system, making the outsourced personnel just a four-digit extension away, saving the firm a considerable sum.

As a result of the overall marketing and technology strategy, "We transitioned from a local law firm to one that's practicing in three states, with offices effectively across the globe.  We handle business differently now," says Lundy.  "The fact that we're able to accomplish what we do with the system is phenomenal."

Call 1-800-LUNDYLAW to experience the system in action, or visit www.lundylaw.com to learn more.

Learn more about VOIP.

Don Campbell – What has he asked you?

Don, a PBX Specialist with ETA, started with the company in April of 2004 and earned his nickname early on.  Though we love to pick on him about it, Don’s inquisitive nature has opened up windows into clients’ businesses that are important.  When Don asks dozens of questions – it’s not simply because he’s curious.  Don is looking to find those important parts of your business that will help him match you with a solution that couldn’t be more perfect.

Another important quality that Don brings to ETA’s clients is his broad background working in a number of different jobs – including everything from a teacher to a chimney sweeper to a global account executive at Siemens.  He’s able to tune into the needs of virtually any business and understand your needs as if he were walking right in your shoes.

His fellow employees describe Don as a team player with a great sense of humor and someone who is always willing to jump in and help out.  He loves to bike, hike, cook and spends a lot of time doing charitable work.

Want to ask Don a question?  Email him here.

ETA and VoxNet: A Partnership Built for You

ETA’s robust network of carrier service partnerships grew significantly stronger this quarter.  ETA became the only Platinum agent partner for VoxNet – a Philadelphia-area based carrier service provider. 

What does this mean to ETA’s clients?  Carrier services are even more affordable for customers that choose VoxNet as the carrier portion of their communications service contract with ETA.  ETA’s high-level partnership with VoxNet gets clients advanced support tickets and fast response time in addition to a large price discount.

The clients who choose VoxNet also gain a single point of contact.  ETA handles all of the support tickets, billing, reporting and has access to live VoxNet interfaces to view each client’s calling activity.  Therefore, should a question or problem arise, clients simply call ETA and we take care of the rest.  Clients choosing VoxNet receive only one bill each month with all carrier-related costs included.  Communications costs become infinitely easier to monitor and manage.

ETA’s relationship with VoxNet is truly an advantage for all clients looking to change carrier service providers or renew carrier service contracts.  To learn more about VoxNet, visit www.voxnetinc.com.

ETA & Philadelphia – Working Together this Winter Season

This winter, ETA employees engaged in three separate not-for-profit projects that served Philadelphia and the Delaware Valley community.

To ensure everyone had a bountiful holiday season, ETA employees organized their first food drive to benefit Philabundance, a non-profit food distribution service that works to reduce hunger in the Delaware Valley.  ETA generated over 300 pounds of non-perishable food for Philabundance.

ETA also coordinated with Philadelphia Cares on a coat drive for local residents in need, which continued through the end of January.  In total, employees, friends and family of ETA collected over 120 coats.

In their spare time, two of ETA's executives volunteered to participate in the Greater Philadelphia Chamber of Commerce's Read To Me Literacy Program.  Vice President Debra Smith and Director of Sales and Client Relations Ed Terry read to kindergarten and pre-school children at the School District of Philadelphia Education Center.  ETA also donated $500 to the district as part of the program plus $200 worth of children’s books.

To read more about ETA’s charitable efforts, check out our community involvement page.

If you would like to partner with ETA on charitable efforts, please contact us.