Ed Terry, Officer Vice President of Sales & Marketing As one of ETA’s founding partners, Ed Terry is largely responsible for creating the company’s customer-centric culture. With a career that began in the days of the cell phone revolution, Ed realized that agents placed more emphasis on offering the latest technology rather than creating the best customer experience. And, to him, that experience starts with an organization’s own people. Under his direction, ETA has received numerous honors for its ability to attract and retain the industry’s top thought leaders. These include Smart CEO’s Top Company Culture Award in 2016 and the Philadelphia Business Journal’s Best Places to Work for three consecutive years. Having built ETA’s nationally-recognized channel program, which includes technology partners such as Comcast and INTELISYS, Ed is credited with generating more than 50 percent of the company’s net new business since 2009. As a result, he is often asked to serve as a content contributor for many of the prestigious business publications. Most notably, he has authored articles on Huffington Post, CRN Magazine, Channel Partners and BuzzFeed, weighing in on trends in the telecommunications space. However, despite the demands associated with running a thriving business, Ed always makes time to give back to the people and communities that have supported ETA. The Philadelphia Veterans’ Multi-Services Center, Philabundance, and Cradles to Crayons are just a few of the organizations for which Ed volunteers. Bill Quinlan, Officer Vice President of Technology & Network Services Bill Quinlan is a business technology pioneer. In the late 1980s, when other carriers had limited capabilities – selling voice and data solutions separately – Bill was on the frontlines with Cable & Wireless, the nation’s first company to deliver both solutions with one dedicated circuit. With this revolutionary way of delivering voice and data, Bill was tapped by the company’s executive team to create a sales position and training protocol tailored specifically for the streamlined solution. His initial blueprint served as the model that other carriers would follow. As one of ETA’s founding partners, he is credited for building the company’s carrier services’ billings to over $21 million annually. Additionally, Bill is responsible for ETA’s sister company, VoxNet, generating annual billings in excess of $6 million. Credited as industry innovators, Bill and ETA have been recognized as top sales performers for more than two decades. These distinctions include being named one of Windstream’s top 10 partners for 15 years consecutively, and earning industry awards from Polycom, Comcast, Earthlink, NetCarrier and Coredial. Bill believes that the next iteration in ETA’s lifecycle will be adding managed services to their portfolio in 2017, potentially doubling the company’s revenue within the next five years.