April 1, 2009 Budgeting & Reducing Costs Spring cleaning is a yearly ritual where we dedicate ourselves to getting rid of junk and clutter in preparation for the hectic seasons ahead. It’s also a great time for companies to take a fresh, hard look at their telecom budgets to eliminate excessive and unneeded expenses. That’s why we’re sharing two easy ways our customers have successfully wiped out wasteful spending to start their Spring strong: Reduce ongoing operational and maintenance costs for your communications equipment. Forrester Research estimates that companies spend almost 70% of their IT budget to maintain, update, and upgrade their technology infrastructure. Thankfully, ETA can help significantly lower this expense for your business communications system. Several years ago, ETA had the foresight to create MyWay™, an innovative managed services program for business phone systems. For one monthly fee, MyWay™ enables companies to select the specific technology and applications that meet their needs, without the substantial upfront costs of ownership or technical limitations of a hosted platform. Since MyWay™ is an operating expense and not a purchase program, there’s no hefty down payment, annually increasing maintenance fees or need to invest significant capital for every upgrade or technology update. MyWay™ enables companies to take advantage of upgrades, updates, and new applications when they need them – Not when the provider chooses to implement them as with a hosted program. Stop paying for costly errors and bogus charges on your voice and data communications bills. Gartner Research estimates that companies spend up to 20% over their actual telecom expenses every month due to erroneous charges and invoicing errors. For a company with total monthly telecom expenses of $5,000, that means $12,000 down the drain each year! And that’s assuming you’re only being billed for services your business still needs and uses. However, few businesses have the staff or time needed to sift through multiple bills and analyze hundreds of line items for mistakes and extraneous charges every month. Fortunately, ETA’s Telecom Expense Management (TEM) solution makes it easy to identify and eliminate these costly problems. We begin by analyzing all of your wireless, voice, data, and Internet bills for errors, unused services, and extraneous charges. This initial cleanup typically saves customers 10-20% of their total monthly telecom spend! But it doesn’t stop there. Every month, we proactively notify you about potential billing errors and suspicious charges so you can quickly resolve any issues. Since all of your expenses are accessed through one easy-to-use online portal, finding and fixing errors is quick and simple.