How do I contact technical support?
Do you offer training manuals for your telephone systems?
How do I know that the hardware and phones you are installing are good products?
Will our staff know how to maintain our phone and data network systems
How do we change the date and time on our system?
How do we take the system out of night ring?
How do we clear a system alarm?
How do we change the message on our auto attendant?
What does alarm 203 mean?


How do I contact technical support?
You can contact technical support by phone or email:
610-828-0800
helpdesk@expertta.com

Do you offer training manuals for your telephone systems?
Yes, our training manuals are available online. Click here to access the training manuals.

How do I know that the hardware and phones you are installing are good products?
ETA Quality Assurance Lab™ puts all the equipment we recommend through a battery of performance tests to ensure that all the equipment we provide to clients is going to perform at the highest levels. 

Will our staff know how to maintain our phone and data network systems?
Through our ETA Certified training program, your IT staff or appointed team members at your company will be prepared to manage or even operate your telecommunications or data infrastructure on a day-to-day basis. Via onsite, web-based and self managed modules, all of your employees are always expert users of business technology.

How do we change the date and time on our system?
If you have older software, your system won't automatically change the date and time during daylight savings for example.  To change the date and time, leave any phone designated with system administration capabilities on the hook and dial 9800.  Follow the prompts to make the appropiate changes.

How do we take the system out of night ring?
Leave your phone on the hook and dial 9860 from any phone designated with system administration capabilities.

What do I do if I have a system alarm?
Write down the alarm number and call the ETA Response Squad for immediate assistance.  To clear the alarm, leave your phone on the hook and dial 9850.

How do we change the message on our auto attendant?
Click here for detailed step by step instructions. 

What does alarm 203 mean?
Alarm 203 means that your voice mail is not working, or your voice mail went off line and came back on.  Call the ETA Response Squad for support.