Just a few years ago, your call center was the first interaction your business had with prospective clients. That’s why you hired a knowledgeable professional who was efficient and made a positive first impression with each call they answered. In today’s digital age, we know that not all new business leads come by phone. And ETA wants to ensure that all your contact center solutions possess the same qualities as the person you picked to answer your phones. Digital communication methods like social media, SMS, web chat and email are increasingly the first point of entry for inquiries about your company. That’s why ETA’s contact solutions center experts work with you to develop a plan that is flexible and reliable, using the media preferred by you and your target audiences. Click here to talk to one of ETA’s contact center solutions experts to make your best first impression with digital technology.