Technology pros toss around lingo like voice, VoIP, hosted voice, and hosted VoIP, expecting the customer to know what they’re talking about without having any prior knowledge or experience with these systems.

As your technology partner, ETA believes that educating the consumer drives our mutual success. To us, education equals empowerment. So, we’re breaking down the tech-speak to put you in control of your technology choices. Here goes:

Traditionally known as a hosted PBX (private branch exchange), hosted VoIP in an internet delivered telephony system that resides in the provider’s data center.

With this system, voice traffic is routed over the public internet, dedicated circuits or a combination of both to the hosted system. As a web-based system, you can configure the system, define call flow, view call detail records and billing information, and manage voice mail features from anywhere.