February 21, 2014 News-Events As one of ETA’s trainers, I spend a large part of my workday using conferencing services. Whether I am talking to my ETA project team over an audio conference call, or if I am providing a customer with a step-by-step training using web conferencing technologies, I find these services to be crucial to my workday. I have put together a list of best practices that I have found to be extremely important when conducting a conference call: Before the conference call takes place – Send out an agenda to the conference attendees that outlines the goals of the meeting Provide all conference attendees with any external documents, presentations, or materials applicable to the meeting Test out the camera(s) and/or microphone(s) at least 15 minutes before the conference is set to begin Establish the necessary telephone and video connections During the conference call – Every participant should introduce themselves with their full name along with the company they are representing Talk in a normal speaking volume; avoid unnecessary screaming Use the “mute” button when another participant is speaking Allow other participants to fully finish speaking before you speak to avoid audio feedback and “double talk” Avoid distracting noises (ex: eating, shuffling papers, typing, chewing gum, etc.) After the conference call – Create a summary of what plans or goals were established during the call, and send to the appropriate parties Send out any information or materials that were discussed during the call to all attendees If the call was recorded, save this file and use accordingly I hope you find these tips to be helpful! Just remember, conducting yourself well on a conference call is just as important as the way you conduct yourself in an in-person meeting.