Outsourcing business technology services and support is a hotly debated topic. The decision to do so has a direct impact on a company’s top and bottom lines, and is a key performance driver that defines how successful enterprises run.

Delegating a company’s business process to third parties provides many benefits. Some of these include low administrative costs, improved productivity, and enhanced service innovation. And doing all of the leg work to get the right consultants for your business is where an indirect broker comes in.

Expressed by ETA clients and channel partners, the following are the top 10 reasons to outsource business technology using an indirect supplier:

  1. Lower operational and labor costs. When properly executed, outsourcing has a defining impact on a company’s revenue recognition and can deliver significant savings.
  2. Risk mitigation. There are tremendous risks associated with the technology investments an organization makes. Equipment and systems can quickly become outdated. Once state-of-the-art processes can become stagnant. This often translates into a bad end-user experience. When companies outsource, they become more flexible, more dynamic and better able to adapt to changing opportunities.
  3. Eliminate hands-off functions that are difficult to manage.  In the early days of starting a business, many owners just “figured it out” as they went along, especially when it came to IT issues. Unfortunately, the figure-it-out method often doesn’t align with best practices. That’s where an outsourced technology partner comes in. They give oversight and assurance that potential issues are being managed and problems are being solved without the owner feeling that they must take care of everything themselves.
  4. Free up internal resources. Companies can better focus on their core business functions while delegating time-consuming processes to external agencies. Businesses don’t have to deal with the typical headaches involved with recruiting, hiring, retaining and overseeing staff because that’s what the service provider will handle. That means you are free to focus resources on what matters most.
  5. Tap into a global knowledge base. Third-party service providers specialize in the work they do, so they’re the perfect resource for getting intricate projects done. What’s more, service providers constantly hone their skills to keep up with the competition, ever increasing the quality of their work.
  6. Agile support resources. Many times, limited internal capabilities leave organizations bootstrapping and putting band aides on major problems that bleed money from an organization. Outsourcing partners help businesses divide tasks into short phases of work with frequent opportunities for reassessment and adaptation of plans. This allows for thoughtful adjustments to be made within the framework of an existing budget.
  7. Open new business and networking opportunities. Third party agencies offer another avenue for expansion and growth. A solid technology partner allows companies to gain access to new market areas. When you have vetted, and built a solid outsourced team you open the world of networking and tapping into each other’s connections. You can provide knowledge to their customer base, and meet their customers that can benefit from your service and vice versa.
  8. Consistently work to earn your business and trust. A true technology partner will speak and write in ways that make it easy to understand their message. Why? Because they know technology jargon is intimidating and they want clients to understand easy fixes so they are empowered to learn and do some things for themselves.
  9. Greater objectivity. Like a surgeon with a patient, an external provider does not let emotions cloud their judgement when it comes to fixing problems. They don’t get bogged down with internal politics and personal conflicts, their mission is to laser focus on technology support and solutions without distraction.  
  10. New approaches to legacy problems. Outsourcing also enables companies to realize the benefits of re-engineering. With the introduction of the right technology into a previously stagnant business environment, rethinking and redesigning of business processes occur. With new cross-discipline functions in place, radical improvements to performance metrics such as cost, efficiency, and quality, occur as a resu

An indirect supplier considers your company’s vision and purpose when looking for your outsourced technology partners. While these vary from company to company, outsourcing has become a core component of day-to-day business strategies for many of America’s most successful companies.