No matter what your service request, ETA ResponseSquad is there to assist you.  The support team that makes up our ResponseSquad™ consists of a help desk to help you troubleshoot, field technicians ready to arrive at your site and provide hands-on help, customer service representatives to answer any questions you have and a strategic dispatcher that orchestrates the entire squad.

Proactive Backup
Our technicians will execute a database save during periodic visits to your site for technical assistance. Our save efforts ensure that your business is protected in the event of a disaster.

Disaster Recovery
Our ResponseSquad™ technicians are specially trained in storm and disaster recovery, ensuring your company is in excellent hands during the most stressful and crucial times.

Continuous Improvement
We make it a point to contact every client after a call has been made to our ResponseSquad™. We make sure your problem was resolved to your satisfaction, and ask you to rate us on a scale of 1 to 5. Our team works together to consistently score fives on every customer call or email that we answer.