No matter what your service request, ETA ResponseSquad™ is there to assist you.  The support team that makes up our ResponseSquad™ consists of a help desk to help you troubleshoot, field technicians ready to arrive at your site and provide hands-on help, customer service representatives to answer any questions you have and a strategic dispatcher that orchestrates the entire squad.

Proactive Backup
Our technicians will execute a database save during periodic visits to your site for technical assistance. Our save efforts ensure that your business is protected in the event of a disaster.

Disaster Recovery
Our ResponseSquad™ technicians are specially trained in storm and disaster recovery, ensuring your company is in excellent hands during the most stressful and crucial times.

Continuous Improvement
At ETA, earning your highest rating for customer satisfaction is our number one priority.  To help us on this quest, we survey customers electronically after every help desk interaction and service call.