Here's how: 

1. Offer refresher courses annually, at a minimum.  Not only will this boast employee productivity, it helps capitalize on your investment and gets the most out of the technology your company purchased.

2. Act as the customer and try your systems out.  For instance, call into the company when you know your receptionist (or the person that typically answers the phone) is away from his or her desk.  Does someone else at the company answer promptly, or does the call go into voicemail?  Configure a call-routing system that ensures a caller receives a live person within just a few rings.

3. For new employees, introduce them to technology the company uses at their desks and allow them to use the system(s) while the training is going on.  Use of the system training or "action-based" training is proven to be a much more effective way to teach users the skills and understanding they need than handing them a user's manual to read.

4. Make sure your dial-by-name directory is up to date.  If new employees aren't added and old ones aren't removed quickly, customers and prospects might become frustrated and hang up.

5. Capitalize on features that come with your technology purchases.  Often, the best way to do this is to request training or an on-site visit from your vendor.  More times than not, they're the experts and the individuals knowledgeable enough to ask you the right questions about aspects of your business and present the solutions that the technology you purchased provides you and your employees.

ETA offers clients our expertise in leveraging your investment in hardware and technology services that make the most sense for your business.

Contact us today to learn more or call: 610-828-0800.