VoxNet UCC (Hosted PBX) Escalation List

For assistance with any service or technical issues relating to your VoxNet Unified Cloud Communications VoIP Phone System, please follow the steps outlined below:

Level 1:  You need to report a service or technical issue, or follow-up on a previously reported issue:
 - By Phone: Call the Help Desk at 877-703-6400.  When prompted:
    * Press 2 for service or to check the status of a previously reported issue
 - By Email: Submit a summary of your issue and a phone number where you can be reached to support@voxnetinc.com.

Level 2:  You need additional assistance beyond what you’ve received from the Help Desk or are unable to contact the VoxNet representative working on your request.
Contact our Service Manager, Eric Yeager, at any of the following:
    * 484-533-2434 (Direct)
    * eyeager@voxnetinc.com

Level 3:  You need additional assistance beyond what the Service Manager was able to provide, or are unable to reach the Service Manager.
Contact our Operations Analyst, Jim Costello, at:
    * 484-533-2416 (Direct)
    * jcostello@expertta.com

Level 4: You have exhausted all of the above efforts to resolve your issue and need urgent assistance. Contact our President, Bill Quinlan, at any of the following:
    * 484-533-2450 (Direct)
    * bquinlan@voxnetinc.com