It goes without saying that our region is in the midst of one of the worst winters we have ever seen.  Dangerously low temperatures, frequent power outages, and travel nightmares have led business owners to rethink the way they operate during such winters to stay productive and meaningful in the business world.  Many have turned… Read More


As every smart business owner knows, maintaining a consistently high-performing workforce is critical to ensuring your organization’s sustained success and growth. By empowering your employees with the necessary resources to communicate and collaborate effectively and efficiently, you can help enhance your customer experience and improve the overall productivity of your business.  This is where Unified… Read More


“This call may be recorded for quality assurance.”  We’ve all heard it before, but what does this actually mean, and how can this quick message strengthen your customer experience and help keep you out of harm’s way?  Back in June of 2013, we discussed how contact centers exist in just about every business.  While it… Read More


Many companies have turned to Audio & Web Conferencing to keep collaboration going and productivity up – All while reducing unnecessary travel and “in person” meeting expenses.  However, at ETA we find that most businesses are not realizing the maximum financial gain and productivity boosts audio & web conferencing services can provide. There are many… Read More