From its humble beginning as a forum for programmers to share code with each other in the 1980s, the Internet evolved to become a vehicle where anyone could easily disseminate information and collaborate, regardless of geographical location.   Over the past few decades, the Internet has grown from a patchwork of individual networks used by a… Read More


It goes without saying that our region is in the midst of one of the worst winters we have ever seen.  Dangerously low temperatures, frequent power outages, and travel nightmares have led business owners to rethink the way they operate during such winters to stay productive and meaningful in the business world.  Many have turned… Read More


We heard back in December 2013 that 40 million credit and debit card numbers were stolen from individuals who made in-store purchases at Target.  To make things worse, on January 10, 2014, Target confirmed this statement while also adding that hackers stole personal information – including names, phone numbers, and email and mailing addresses –… Read More


Back in January of 2013, we created a list of three technology trends that we felt would be game-changers throughout the year. The first was the adoption of mobile technologies as the primary means of communication.  Users have found ways to mobilize just about everything in their lives, empowering them to be more productive, efficient… Read More


Whether we realize it or not, most of us are conditioned to keeping our cell phone “healthy”. Whether it’s upgrading to the newest, hippest devices, using a protective case, or even keeping up with the latest software upgrades, we all regularly take measures to ensure our cell phone is up to date and continues to… Read More


The term “Contact Center” typically evokes an image of hundreds of agents with headsets, answering call after call, with statistics like “calls in queue”, “average speed to answer”, and other call information flashing up on screens all over the office. However, though there are literally millions of contact centers that fit that description, the fact… Read More


In today’s wireless world, mobile phones are playing an ever-increasing role in employees’ professional and personal lives. So much so that some small and medium-sized businesses have given thought to ditching the business phone system in favor of going mobile-only. But what these organizations will find is that the business phone system is still a… Read More


With the start of every New Year, there are countless “Top” lists predicting what will be the year’s biggest and most significant technology trends. There’s always a lot to grasp on these lists, so let’s take a moment to briefly break down a few of the “Top Trends”, specifically ones that impact your business’ communications… Read More


The world of business technology has seen the rapid evolution of many products and services in the past few years, including virtualization, Cloud services and the expansion of different types of cabling infrastructure. As a result, businesses today now have a wide range of quality, cost-effective options to choose from when it comes to building… Read More


For such an important and popular service, MPLS is easily misunderstood by many. That’s why we wanted to provide you with some insight into how it works and why it’s such an important player in the voice and data world. What is MPLS? In order for companies with multiple locations to communicate and share information,… Read More