April 26, 2017 News-Events Cómo Se Dice, ‘Expense Reduction’? How do you say ‘expense reduction’ using business technology? Everyday business people may not understand all the techno lingo of the IT world. What they do understand is that reducing expenses, using technology, can beef up the bottom-line and boost productivity. But, if you can’t speak the language, how can you expect to reduce costs? You might try Google Translate to help you figure it out. Or, just read on. Expert Technology Associates (ETA) speaks expense reduction, using technology, in a language you’ll understand right here. Duplicity & consolidation –eliminate waste and save Whether you’re trying to make the most of a dwindling staff and budget, or looking for even more ways to trim the fat, a customized data architecture can help. Information integration and easy-to-use control and optimization capabilities increase productivity by letting operators expand their span of control and run processes at the most economical operating points. A big part of ETA’s value proposition is to assess your company’s monthly technology spend, and make recommendations on simple cost reduction, all while helping you leverage existing technology. One example, is that many ETA clients are moving to Office 365. But often, they don’t take full advantage of using AWS, Sharepoint, Skype and other communications tools to reduce cost and time spent with integration. That’s where ETA’s getting-to-know-you process comes in. Through this exercise we work with our customers to leverage these solutions and use real life cases of what we have helped others accomplish. Customer Relationship Management (CRM)– create greater employee efficiency When companies communicate with their customers, the process can involve many different people within an organization using a multitude of outreach methods. To ensure the best customer service experience in the most efficient way, a CRM seamlessly aligns the three areas in which a company interacts with its customers: Front Office Contacts – direct contact your employees have with your customers including phone calls, e-mail, instant messages and face to face communication. Back Office Operations – processes that are used to facilitate the front office, such as finance communications, marketing, customer billing and advertising. Business Contacts – a funnel for interacting with customers and suppliers through networking, industry events and trade associations. Using a CRM allows your employees to store information about customers and customer interactions which then can be accessed by employees in different departments within the company for every need imaginable. Automation – improve quality & save energy The biggest benefit of automation is that it saves labor while heightening precision and efficiency. But, another happy side effect of automation is that saves energy and materials too. Businesses should have access to any app, from anywhere, at any time. They should also have the same ease of use regardless of device used – that’s true automation. This can be for all communication tools and critical software applications, all with CRM integration. By linking several systems and software in such a way that they become self-acting or self-regulating, many human errors are eliminated. And the fact that wasteful printing is cut down drastically decreases your office supply spend on paper. A Technology Partner that Speaks the Same Language Often, things get lost in translation. But don’t let your expense reduction tactics be one of them because the IT world uses a language all its own. Find a trust partner with a process that educates you, the customer, every step of the way.