It goes without saying that our region is in the midst of one of the worst winters we have ever seen.  Dangerously low temperatures, frequent power outages, and travel nightmares have led business owners to rethink the way they operate during such winters to stay productive and meaningful in the business world.  Many have turned… Read More

We heard back in December 2013 that 40 million credit and debit card numbers were stolen from individuals who made in-store purchases at Target.  To make things worse, on January 10, 2014, Target confirmed this statement while also adding that hackers stole personal information – including names, phone numbers, and email and mailing addresses –… Read More

“This call may be recorded for quality assurance.”  We’ve all heard it before, but what does this actually mean, and how can this quick message strengthen your customer experience and help keep you out of harm’s way?  Back in June of 2013, we discussed how contact centers exist in just about every business.  While it… Read More

Last October, Gartner predicted that 2013 would be the year that mobile devices overtook PCs as the most common Web access tool. Though we’ll have to wait until the end of the year to learn if this prediction became reality, with the ever-increasing adoption rate of mobility technology, including smartphones and tablets, it’s safe to assume that… Read More

  Over the past few years, “The Cloud” has revolutionized the business communications marketplace. While many businesses once avoided Cloud-based VoIP due to concerns about reliability, call quality and functionality limitations, it has now become the delivery model many organizations view as their first choice when evaluating a new solution.   However, though Cloud-Based VoIP… Read More

The term “Contact Center” typically evokes an image of hundreds of agents with headsets, answering call after call, with statistics like “calls in queue”, “average speed to answer”, and other call information flashing up on screens all over the office. However, though there are literally millions of contact centers that fit that description, the fact… Read More

The first day of spring is this month, and we can’t wait for new blooms, fuller trees and rising temperatures to arrive. But just because the weather is about to get warmer in most regions of the U.S. doesn’t mean your business continuity planning should stop now that the threat of a winter storm is… Read More

The ability to support a remote workforce is becoming increasingly important to small- and medium-sized businesses across industries. Why? Because the practice of having some employees work “virtually” can be cost-effective, provide employers and employees with enhanced flexibility, and, in some cases, enable businesses to employ workers in different geographical areas without having to commit… Read More

With the start of every New Year, there are countless “Top” lists predicting what will be the year’s biggest and most significant technology trends. There’s always a lot to grasp on these lists, so let’s take a moment to briefly break down a few of the “Top Trends”, specifically ones that impact your business’ communications… Read More

The world of business technology has seen the rapid evolution of many products and services in the past few years, including virtualization, Cloud services and the expansion of different types of cabling infrastructure. As a result, businesses today now have a wide range of quality, cost-effective options to choose from when it comes to building… Read More