Back in January of 2013, we created a list of three technology trends that we felt would be game-changers throughout the year. The first was the adoption of mobile technologies as the primary means of communication.  Users have found ways to mobilize just about everything in their lives, empowering them to be more productive, efficient… Read More


As every smart business owner knows, maintaining a consistently high-performing workforce is critical to ensuring your organization’s sustained success and growth. By empowering your employees with the necessary resources to communicate and collaborate effectively and efficiently, you can help enhance your customer experience and improve the overall productivity of your business.  This is where Unified… Read More


“This call may be recorded for quality assurance.”  We’ve all heard it before, but what does this actually mean, and how can this quick message strengthen your customer experience and help keep you out of harm’s way?  Back in June of 2013, we discussed how contact centers exist in just about every business.  While it… Read More


With the start of every New Year, there are countless “Top” lists predicting what will be the year’s biggest and most significant technology trends. There’s always a lot to grasp on these lists, so let’s take a moment to briefly break down a few of the “Top Trends”, specifically ones that impact your business’ communications… Read More


The world of business technology has seen the rapid evolution of many products and services in the past few years, including virtualization, Cloud services and the expansion of different types of cabling infrastructure. As a result, businesses today now have a wide range of quality, cost-effective options to choose from when it comes to building… Read More


Virtualization has come a long way since its inception. In fact, it’s evolved so much that we’re now able to virtualize telephony hardware in addition to computing infrastructure. In this eBulletin, we’ll take a moment to look back at this evolution of virtualization and see how voice became part of the equation. Mainframes The concept… Read More


The world of business technology has seen the rapid evolution of many products and services in the past few years, including virtualization, Cloud services and the expansion of different types of cabling infrastructure. As a result, businesses today now have a wide range of quality, cost-effective options to choose from when it comes to building… Read More


This year, many businesses are moving to the cloud to reduce their IT expenses and amp up their computing resources. Even the U.S. government, which issued its Federal Cloud Computing Strategy in February, is looking to the cloud. Estimates predict that by using a cloud computing model for IT service delivery, federal data center infrastructure… Read More


Most businesses today rely on several servers to provide brainpower to everything from email operations and computing performance, to voice communications and phone systems applications. With such a wide range of demands on a physical infrastructure, most IT professionals are asking themselves: Is my data center designed for maximum efficiency? Many professionals who have already… Read More